Refund Policy
Last updated: December 2023
Important Refund Notice
Because every card order is custom-manufactured, refunds are limited. Please review this policy carefully before placing your order. By ordering, you accept the terms below.
Overview
This Refund Policy applies to all identity card, PVC card, employee ID, and custom printing services provided by IDENTITYCARDS. Due to the personalized nature of our products, refunds are issued only in specific circumstances as described below. This policy should be read together with our Terms of Service and Forgery policy (BNS, 2023).
General Principle
Custom Manufacturing – No “Change of Mind” Refunds
Once a design is approved and production begins, the order is considered final. We do not offer refunds for change of mind, incorrect design submission (after approval), or ordering errors made by the customer.
We strongly encourage you to review your proof carefully and confirm all details before approving production.
Refund Eligibility
Refunds or partial refunds may be issued in the following cases:
Production Errors
If the final product materially differs from the approved proof (e.g., wrong text, wrong color, misalignment) due to our mistake, we will either reprint the order at no cost or issue a partial/full refund at our discretion.
Requires photo evidenceLost or Damaged Shipment
If your order is lost in transit or arrives damaged, we will replace the cards or refund the order value. Claims must be filed within 7 days of the expected delivery date.
Carrier claim requiredOrder Cancelled Before Production
If you cancel before we begin production (and before proof approval), you may be eligible for a full refund minus any design or setup fees already incurred. Once production starts, cancellation is not possible.
Before proof approvalForgery / Fraudulent Order
As per our Terms and BNS 2023, any order that is found to be forged, fraudulent, lacking higher-authority approval, or missing legal documents will be cancelled immediately. No refund will be issued.
Strictly no refundNote: Refunds are not provided for errors in the design files that were approved by the customer. Please double-check all spelling, layout, and colors before approval.
Refund Process & Timeline
Submit a Request
Email [email protected] with your order number, photos of the issue, and a detailed description.
Review & Verification
Our team reviews the claim within 3-5 business days. We may request additional information or return of defective items.
Resolution
If approved, refunds are processed to the original payment method within 7-12 business days. Replacements are shipped via standard delivery.
Refund timeframe
- Request window: 7 days after delivery (or expected delivery)
- Review period: 3-5 business days
- Refund processing: 7-12 business days
- Replacements: 5-10 business days production + shipping
Situations Without Refund
BNS 2023 – Forgery: Any order that violates forgery laws (Sections 336/337 BNS) will be cancelled immediately with no refund. We cooperate fully with law enforcement.
Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in suspension of your account and additional fees. We encourage you to reach out to our support team – most issues are resolved quickly.
Policy Acknowledgement
By placing an order for identity cards, PVC cards, employee IDs, or custom printing, you confirm that you have read, understood, and agreed to this Refund Policy.
Questions?
Card Production Department – Refunds
+91 (800) 123‑4567